Frequently Asked Questions

Below you’ll find answers to the most common questions about claiming flight compensation with Air‑Settle.


If you don’t see your question here, feel free to get in touch — we’re happy to help.

FAQ – PRICING & FEES

No.
Air‑Settle works on a no win, no fee basis.


You only pay if we successfully secure compensation for you.
If your claim is unsuccessful, you pay nothing.

Our standard success fee is 20% + VAT, deducted directly from the compensation amount once it has been secured.


There are:
• no upfront costs
• no hidden fees
• if legal action is required, additional fees may apply — all costs are communicated clearly, and you’re kept informed.

You’ll always know the fee before proceeding.

Yes.


If compensation is secured:
• our success fee is deducted
• you receive the remaining amount
• a clear invoice is issued for our fee, after the case is won


There are no additional charges beyond this.

FAQ – ELIGIBILITY & FLIGHT ISSUES

You may be eligible if your flight was:
• delayed by 3 hours or more at arrival
• cancelled with less than 14 days’ notice
• overbooked and you were denied boarding against your will


Eligibility depends on the flight details and circumstances.
The easiest way to know is to check your compensation — it takes just a few minutes.

You may be entitled to compensation if your flight was disrupted due to reasons within the airline’s control, including:
• Flight delays of 3 hours or more at arrival
• Flight cancellations with less than 14 days’ notice
• Denied boarding due to overbooking
• Missed connections caused by flight delays


Compensation can range from €250 to €600 per passenger, depending on the distance and circumstances.
If you’re unsure whether your flight qualifies, you can check your compensation in just a few minutes.

Airlines often claim that delays or cancellations were caused by “extraordinary circumstances,” such as:
• extreme weather
• air traffic control restrictions
• security‑related events

However, many airline refusals are not legally valid. Technical issues, maintenance problems, or crew shortages are usually not considered extraordinary.
We evaluate each case carefully.

In many cases, yes.


Flight compensation claims can often be made for flights from previous years, depending on applicable time limits and jurisdiction.


If you’re unsure, it’s always worth checking.

FAQ – DOCUMENTS & SUBMISSION

To start a claim, you’ll usually need:
• your flight number and travel date
• your name as shown on the booking


Documents such as boarding passes or booking confirmations are helpful but not always required at the beginning.
We’ll let you know if anything else is needed later.

Yes. You can submit a single claim for:
• family members
• travel companions
• multiple flights

Each eligible passenger may be entitled to compensation.

FAQ – PROCESS & TIMING

Every claim is different.


• Some cases are resolved within a few weeks.
• Others — especially those requiring legal enforcement — may take longer


We stay transparent about progress and timelines throughout the process, so you’re always informed.

Yes. Communication is a key part of how we work.


You’ll receive:
• updates when your claim progresses
• notifications if additional information is needed
• confirmation once compensation is secured.


You’re never left wondering what’s happening.

FAQ – AIRLINE REFUSALS & LEGAL ACTION

If an airline refuses or ignores a valid claim:
• we escalate the case
• formal legal action may be taken
• your rights are enforced under EU law


There is no extra work or risk for you.

No.

If legal action is required, it is handled by our legal partners.
You won’t need to appear in court or manage legal paperwork yourself.

FAQ – DATA PROTECTION & PRIVACY

Yes. We take data protection seriously and process personal information securely and in line with EU data protection regulations.


Your information is used only to manage your claim.

FAQ – ABOUT AIR-SETTLE

• No upfront fees
• Clear, transparent pricing
• Professional handling
• Constant communication
• Legal enforcement when required


Our goal is simple: to make claiming flight compensation safe, clear, and worth it

You could be entitled to compensation — start your claim in just a few minutes!

Start Your Claim
✈️ Flight delay or cancellation? You may be entitled to compensation.
Start your claim